If you cancel within 14 days of the shift commencing without reasonable explanation (such as an emergency), this may be classed as a last minute/unjustifiable cancellation at the discretion of Zen Locum and you may receive a strike on your account.

During the month of December, we have extended this policy to within 28 days of your shift.

Same-day cancellations will result in an automatic strike on your account. If you have more than one last minute/unjustifiable cancellation this may lead to your removal from the Zen Locum platform.

Zen Locum also reserves the right to cancel a booking if the correct documentation to work has not been provided by the locum within 48 hours of the shift commencing. This would then be classed as a locum cancellation, therefore the same terms apply.