If Zeny cannot open the local database on your device, “Your data couldn’t be loaded” appears. Zeny does not delete your data or automatically replace it with cloud data from this screen.
Wait a moment, then try again
If the database could not be opened temporarily, wait a moment without taking other actions, then tap Try Again.
If the problem continues, close Zeny, reopen it, and try again.
If your device is out of storage space
If the screen says that the device is out of storage space, free up space in iPhone or iPad Settings, then tap Try Again.
Check available storage in Settings > General > iPhone Storage or iPad Storage.
If the problem continues
Do not delete (uninstall) Zeny. Data stored locally on your device may be lost.
Tap Contact Support on the error screen and tell us the message shown and what you did immediately before it appeared.