Why Can’t I Activate or See My ZiiCard Option in the Ziina App?
If you’re unable to see the option to activate your ZiiCard in the Ziina app, this article explains why that might be and guides you on what to do next.
Overview of the ZiiCard Rollout
Ziina is gradually rolling out its ZiiCard feature to users. This means not all accounts have access to the activation option simultaneously. The rollout is designed to ensure a smooth implementation over time, where users will gradually gain access to the feature.
Why You Don’t See the Activation Option
If you don’t currently see the activation option for your ZiiCard in the app, it likely means the feature hasn’t yet been enabled for your account. This is part of the gradual rollout process. Rest assured, you’ll gain access in due course. Your Ziina app will notify you when activation becomes available for your account.
Checking for ZiiCard Activation
Follow these steps to stay updated about your ZiiCard activation status:
Monitor In-App Notifications: - Ziina will send a notification directly to your app once the feature is activated for you. Be sure to enable notifications in the app for updates.
Check the Cards Tab: - If available, access the "Cards" tab or section in your Ziina app to check if the ZiiCard option has been enabled. If you don’t see the tab, it means the feature hasn’t been rolled out to your account yet.
Periodically Update the App: - Ensure your Ziina app is updated to the latest version, as updates might be necessary to support the new feature.
What to Expect Once Activation Becomes Available
When your account becomes eligible for the ZiiCard, the app will notify you. Look for:
An in-app notification guiding you to activate the card.
The appearance of the activation option in the "Cards" tab or relevant app section.
Once available, the ZiiCard can be activated and managed fully within the app.
Conclusion
The ZiiCard rollout process is intentional and staggered to ensure a seamless onboarding experience for users. Stay vigilant with your in-app notifications and check your app regularly for updates. Once enabled, you’ll have clear instructions to activate and start using your ZiiCard. For further assistance, please contact Ziina Support.