What happens if my Ziina account is cancelled or terminated? Can it be reactivated?
Account Termination and Non-Reactivation Policy
When your Ziina account is cancelled or terminated—be it a personal or business account—it cannot be reactivated under any circumstances. Account closures are typically final and are based on compliance reviews, administrative decisions, or Ziina’s internal business policies. Ziina’s policy clearly states that once an account is terminated following a review, the associated decision cannot be reversed or reconsidered. Furthermore, the Emirates ID and phone number linked to the terminated account will also be blocked, preventing the creation of new accounts using these details.
Refunds and Handling of Remaining Balances
If there are remaining funds in your terminated account, these will be refunded to your original payment method following the applicable processes:
Refund processing timelines can range from 5 to 10 business days, depending on your financial institution.
In some cases, funds may be held for up to 45 to 120 days to cover any dispute-resolution periods. Additional instructions regarding fund settlements will usually be sent to the registered email address associated with the account.
Creating a New Account After Termination
If your account has been terminated, you will not be eligible to create a new account with Ziina using the same Emirates ID or phone number previously associated with the terminated account. This restriction is mandatory under compliance protocols and central banking regulations. In certain cases, customers may be required to wait six months before applying for a new account; however, all applications post-termination are subject to eligibility checks and may be declined.
Key Takeaways
Finality of Termination: Ziina accounts terminated or cancelled cannot be reopened or reactivated under any conditions.
Compliance Requirements: Linked Emirates ID and phone numbers will be blocked from creating new accounts.
Fund Settlement: Remaining balances are refunded within specified timeframes, with dispute-resolution periods considered where applicable.
If you believe there has been a mistake regarding your account termination, ensure to review your registered email for any follow-up steps or instructions that may be provided by Ziina.