What Should I Do If My Ziina Account Is Blocked, Cancelled, or Terminated?
When your Ziina account is blocked, cancelled, or terminated, it can cause concerns about accessing your funds and understanding next steps. This article addresses the reasons for account restrictions, what happens to your balance during this time, and the timelines for fund release.
Reasons for Account Blocking or Termination
Compliance and Risk Factors
Ziina is a regulated financial platform under the Central Bank of the UAE, and periodic compliance reviews are conducted to ensure accounts meet regulatory and policy standards. Accounts can be blocked or terminated based on risk evaluations, compliance factors, or administrative reviews. These decisions are algorithmically driven and based on multiple considerations, which may not always be disclosed in detail.
Business Decisions
In some cases, accounts may be cancelled as part of Ziina’s operational policies. Once cancelled, accounts cannot be reactivated, and all associated services are permanently terminated. This is a final decision made after thorough evaluation.
What Happens to My Funds?
Restrictions During Account Blocks
While your account is blocked, any remaining funds may be placed on hold and cannot be withdrawn immediately. Cash-out requests are typically suspended until the account status is resolved. Once resolved, these withdrawals may process within 2-3 business days.
Fund Holding Timelines for Terminated Accounts
If the account closure is final, funds will be held during a dispute resolution period of 45 to 120 days. This safeguard ensures any outstanding claims or disputes are addressed. After this period, the funds will be released to your linked bank account or as directed in communication from Ziina.
Communication and Notifications
Ziina communicates important decisions, including blockages or closures, via the email registered with your account. These emails provide details about the reasons for the action, any next steps required, and the expected outcomes.
Privacy Considerations
For privacy and security reasons, Ziina does not disclose information about account status to third parties. The account holder must contact Ziina directly for more information.
Final Steps and Recommendations
Check Your Registered Email: Read the details in the email sent by Ziina for comprehensive information and next steps.
Follow Up on Fund Release: If applicable, track the 45–120 day dispute resolution period and prepare to withdraw funds once the hold is lifted.
No Reactivation for Cancelled Accounts: Be aware that cancellations due to business or compliance decisions are final and irreversible.
For any further assistance, contact Ziina’s support team directly through the application or the registered communication channels.