Submitting Documents for Account Verification When Chat Upload is Restricted
In case the Ziina chat system does not allow document uploads, you can use the following methods to submit your required documents, such as PDF bank statements, for account verification:
Standard Method: Email
Email Address: You can send the PDF documents to support@ziina.com. This is the fastest and most reliable method for document submission.
Notify After Sending: Once the documents are sent, notify the support team to ensure your submission is processed promptly.
Alternative Methods
Within the Ziina App: If your app version includes upload functionality, you can use this feature to submit your documents.
Replying to Email Threads: If you have received a prior email from the Ziina team, you can reply to the email with your documents as an attachment.
WhatsApp (Availability Dependent): In certain cases, the Ziina team might provide a WhatsApp number where documents can be shared. Verify this option with the support team first to ensure it is available.
Important Guidelines for Submission
File Format: Ensure all documents, especially bank statements, are in PDF format.
Completeness: Include all requested information to avoid delays in the verification process.
Follow-up: After submission, notify the Ziina support team to confirm receipt of your documents. This step is crucial for prompt processing.
Using these methods will help ensure your documents are submitted successfully, even if the chat system limits uploads. If you encounter further issues, contact Ziina Support for additional assistance.