How Can I Update My Phone Number or Recover Access to My Ziina Account?
Maintaining access to your Ziina account if you change your phone number or lose access to your account involves a few straightforward steps. Below, we provide comprehensive guidance to ensure a seamless experience.
Updating Your Linked Phone Number
If you need to change the phone number associated with your account for any reason, follow these steps:
Gather the following documents for verification purposes: - A front and back photo of your Emirates ID. - A selfie holding your Emirates ID. - A recent individual selfie. - Details of your old phone number. - Your new phone number.
Notify the Ziina support team of your new preferred phone number. Once your details are verified, the team will update the phone number associated with your account. Note that only one phone number can be linked to your Emirates ID at any given time.
After the update, log out of the Ziina app and log back in using your new phone number to access your account.
Recovering Access to Your Ziina Account
If you lose access to your Ziina account or have trouble logging in, here's what you can do:
Use the account recovery tools available in the Ziina app or via the official Ziina website.
Provide the necessary verification details as prompted by the recovery process. This may involve confirming the phone number or submitting identification documents.
If the self-service steps don’t work, contact Ziina support to assist you further. Using the correct, updated contact information (such as linked phone numbers) will expedite the recovery process.
Additional Tips
Ensure any phone number or ID updates are communicated to Ziina promptly to avoid interruptions in your account access.
Remember to log back into your account after completing any updates to confirm the new details have been applied.
Related Topics
Troubleshooting Account Login Issues
Verifying Identity for Account Security
Contacting Ziina Support for Assistance