What Should I Do If My Ziina Account or Transaction Is Under Review?
If your Ziina account or a specific transaction is under review, there are several important steps to take and guidelines to follow to ensure a smooth resolution. Here’s a comprehensive guide to understanding the review process, timelines, and proactive measures you can take:
Understanding the Review Process
Ziina, as a licensed payment gateway regulated by the Central Bank of the UAE, conducts compliance reviews to ensure all transactions meet regulatory requirements. During this time:
All cash-out requests and transaction activities are temporarily put on hold.
The compliance team reviews your account details to verify that everything aligns with legal and regulatory standards.
This process helps maintain a secure and compliant financial ecosystem.
Typical Timelines for Reviews
Document reviews usually take 5-10 business days, excluding weekends and public holidays. If a document remains under review for longer than expected, please monitor your email or in-app notifications for updates from Ziina's support team.
Once the review is completed and your account is verified, cash-out requests will resume, with funds typically reaching your bank account within 2-3 business days.
What to Do if Cash-Out Is Pending Due to Missing Documentation
If your delayed transaction is caused by missing documentation, promptly upload the required documents. For instance, this might include a recent bank statement in PDF format.
After uploading, notify Ziina's support team to expedite the processing of your documentation.
Proactive Recommendations During the Review Process
Avoid Receiving New Transactions: To prevent further complications or processing delays, it is advisable to wait until your account review is concluded before accepting new transactions or deposits.
Refrain from Performing Fund Transfers: No transactions, including sending money back to the sender, can be conducted while your account is under review.
What Happens After the Review Is Completed?
Once the review process is finished and your account is reactivated, all paused cash-out requests will proceed. This typically results in funds being credited to your account within 2-3 business days.
Contacting Support for Urgent Issues
If your account or transaction remains under review beyond the typical timeline, or if you face urgent financial needs, reach out to Ziina’s support team immediately. Clearly explain the urgency of your case to facilitate expedited assistance.
Following these steps will help you navigate the review process while ensuring compliance with Ziina’s policies and regulatory requirements. Remember to remain proactive and check for updates regularly.