Ziina cards are an integral part of the Ziina app, allowing users to make payments seamlessly. However, users may encounter challenges with card activation, availability, or integration with external systems. Below, we address the most common issues and provide guidance on how to resolve them.

Why can't I add my activated Ziina card to Google Pay? Ziina cards currently do not support integration with Google Pay. This feature has not yet been launched but is planned for a future update. To stay informed about the release of this feature, ensure your app is updated to the latest version, and check your in-app notifications for announcements.

Why is there no option to activate the Ziina card yet? The option to activate the Ziina card (ZiiCard) is being rolled out gradually to users. If you do not yet see this option in your app, it is not available for your account. You will receive an in-app notification as soon as the feature becomes accessible. Make sure your app is updated regularly so you don’t miss this update. Why don’t I see the option to activate a Ziina card while others do? Ziina is gradually introducing the Ziina card feature across its user base. If you notice other users have access while you do not, it means the feature is still not rolled out to your account. You will be notified in-app when it becomes available. Why don’t I see the Ziina Card in my app? If the Ziina card is not visible in your app, it is likely because the feature has not been enabled for your account yet. Ensure your app is updated to the latest version to facilitate access when the feature is launched. Notifications will appear in the app when the card becomes available for your account.