How Can I Obtain, Submit, and Use My 3-Month Bank Statement for Ziina Account Verification?
When using Ziina, understanding the process of obtaining, submitting, and utilizing a 3-month bank statement is crucial for account verification. This article summarizes the key points and instructions for ensuring a smooth verification process.
General Requirements for Account Verification
To fully verify your Ziina account and lift imposed limits, you need to submit a 3-month bank statement along with other business documents such as your trade license (if applicable). However, this requirement is not mandatory for initial account setup. During the registration phase, you can begin using the app with limited functionality by providing your Emirates ID and Emirati phone number.
Can I Use My Ziina Account Without Providing a Bank Statement?
Yes, a 3-month bank statement is not required immediately upon registration, allowing you to accept payments and access basic features. However, for ongoing use and unrestricted access, such documents are requested later in the verification process.
How to Obtain Your 3-Month Bank Statement
If you are unsure how to retrieve your 3-month bank statement, the steps below outline the process:
Contact Your Bank: Banks typically offer multiple ways to access your statements, such as online banking portals, mobile apps, or customer support.
Request the Correct Timeframe: Ensure that the statement covers the last 3 consecutive months to meet Ziina’s requirements.
For further assistance, consult your bank's support team, which can guide you on generating or retrieving these documents effectively.
Submitting Your Bank Statement to Ziina
Once you have obtained your 3-month bank statement, adhere to the following instructions to ensure that your submission is processed efficiently:
Format Requirements: Submit the bank statement in PDF format. Do not send screenshots of the statement, even if they are combined into a PDF.
Password Protection: Ensure that the PDF is not password-protected. If this is unavoidable, email the password along with the document to support@ziina.com.
Completeness: Verify that the statement includes all necessary details and fully covers the specified 3-month period to avoid delays in processing.
Correcting Incomplete Submissions
If you have submitted an incomplete statement, such as one that covers only one month, you can upload additional documents via the Ziina app or per the instructions provided by the support team. Ensure that the total submission includes all required months to expedite the review process.
Summary
The 3-month bank statement is essential for fully verifying your account on Ziina. While not required at the account creation stage, it becomes necessary to unlock unrestricted functionality. Users should obtain the statement directly from their banks and follow Ziina’s guidelines for submission to ensure smooth account processing. For further details or if you'd like assistance, you can always contact Ziina support at support@ziina.com.