Bank Statement Requirements and Processes for Account Verification on Ziina
To successfully verify your account on Ziina, it is essential to understand the requirements for submitting bank statements. This article provides a detailed guide on the necessary documentation, the steps to address specific scenarios, and additional processes to ensure a successful account verification process.
General Bank Statement Requirements
To verify your account, your bank statements must meet the following criteria:
Format: Provide statements in PDF format for the last three months. If explicitly directed by support, screenshots can be submitted only for cases where the latest PDF statement is unavailable, and the overall coverage remains complete.
Details: The statements must include: - Your name. - Account number. - Bank details, such as the bank's name and IBAN.
Full Coverage: Ensure the statements cover full months as requested (not partial snapshots).
Official Source: Statements must be downloaded from your bank’s platform or provided as official documents from your bank.
Why Bank Statements Are Requested?
Providing bank statements is a crucial part of Ziina's internal verification process. The documents help confirm your account information and facilitate fund transfers upon successful verification.
Addressing Missing or Incomplete Information
Some users may face challenges with incomplete bank statements. In such cases, follow these steps:
When There is Missing Name or Account Number: - Provide supplemental proof, such as an official letter or certificate from your bank showing your name, account number, and bank letterhead. - Ensure the documents are clear, unaltered, and translated or stamped according to verification guidelines.
Handling Payment Issues: - Obtain proof from your bank that indicates whether the transaction was completed or returned. - Share any supporting documents with the Ziina team for further investigation.
Explanation Submission Process During Review
If you need to clarify any information related to your bank statements, you can provide explanations during the document review process:
Submit your explanations in the same chat where you upload your documents.
The support team will include your clarification along with your submitted documents for review.
Guidelines for Business Accounts or Special Cases
Newly issued business trade licenses or corporate accounts require additional steps:
Business bank statements must come from an account explicitly linked to the licensed business name. Personal or unrelated business accounts are not accepted.
Ensure that all the requirements above are followed when preparing documents for submission for a smoother verification process.
For further information or assistance, contact the Ziina support team directly through the app's chat feature.