Supporting Documents for Payment Verification on Ziina
Payment verification is essential to ensure a secure and compliant environment for transactions on Ziina. This article provides guidance on the required supporting documents, alternative options, and the reasons behind document requests for payment verification.
Why Supporting Documents Are Required
For compliance and security purposes, additional supporting documents may be requested to verify transactions. Ziina follows regulations set by the Central Bank of the UAE, and your account might be randomly selected for verification checks as part of these regulatory requirements. These measures help maintain platform security and compliance with financial regulations.
Categories of Acceptable Supporting Documents
To complete the payment verification process, you may need to provide the following types of documentation:
Transaction-Specific Documents
Invoices: For business transactions, share invoices that state the purpose of the payment.
Receipts: Proof of payment or delivery receipts for the associated transactions.
Communication Proofs
Chat Screenshots: Screenshots of conversations with payers highlighting the purpose of the payment. Acceptable platforms include WhatsApp, email, or similar platforms.
Emails: Emails with the payer confirming payment or transaction details.
Proof of Delivery
Delivery Confirmations: Delivery receipts or photos proving the transaction was completed.
Personal Identification (in special cases)
If other documentation is not available, you may need to submit the payer's ID (front and back) or a copy of their passport to complete the compliance review.
Alternatives for Missing Standard Documentation
If you cannot provide standard invoices or communication screenshots, you may submit other forms of evidence, such as:
Proof of delivery for physical goods.
A detailed explanation of your business operations, including how you receive payments (e.g., cash on delivery or payment links).
Communication proofs based on the availability of conversation logs between you and the payer.
Important Points to Note
Screenshots of Ziina invoices or application screens alone are not considered valid proof of payment. The submitted documents must clearly demonstrate the relationship and the purpose of the payment.
Key Takeaway
Ziina’s payment verification process is structured to comply with UAE banking regulations and ensure secure transactions. By providing the recommended supporting documents or appropriate alternatives, you can efficiently complete the verification process and avoid unnecessary delays. For further questions on compliance documentation, feel free to contact Ziina support for personalized assistance.