How to Address Withdrawal Issues on Ziina
If you are experiencing withdrawal issues on Ziina, there are a few simple steps you can follow depending on your specific scenario. Below is a guide to help you understand the withdrawal process, resolve delays, and know what steps are required for different situations to ensure funds reach your bank account successfully.
General Withdrawal Guidelines
When making a withdrawal from the Ziina app, typically cash-out transfers take 2-3 business days to process.
If your withdrawal request is made over the weekend, processing will begin on the next business day (i.e., Monday).
Ensure you provide accurate banking details during the withdrawal process.
Delayed or Missing Funds
If you encounter delays or do not see the funds in your bank account after the withdrawal is marked as completed in the Ziina app, follow these steps:
Verify the Status of the Withdrawal: - Confirm that the withdrawal request was completed successfully in your Ziina account.
Contact Your Bank: - Check with your bank using the transaction reference number provided in the app. - Provide this number to your bank so they can trace the transaction from their side. - If your bank requires additional details, such as a SWIFT code, reach out to Ziina's support team for assistance.
Account Review Impacts on Withdrawals
If your withdrawal is pending during an account review, there is no action required from you. Once the review is completed and your account is reactivated, the pending withdrawal will process automatically. Funds should reflect in your bank account within the standard processing time of 2–3 business days.
Additional Tips and Resources
Double-check banking details: Ensure the bank account details and names match when initiating withdrawal to avoid any unnecessary delays.
Weekend and public holidays: Note that withdrawals initiated close to or during weekends or public holidays may only start processing on the next business day.
Support Assistance: For unresolved issues, you can reach out to Ziina’s customer support team with specific details of your query (e.g., withdrawal date and times, and any relevant bank feedback).
By following the above steps and guidelines, users can resolve most withdrawal-related concerns effectively. If additional support is needed, the Ziina support team is ready to help.