Can Ziina share merchant or user information in cases of suspected fraud or scams?
Ziina prioritizes user privacy and compliance with applicable regulations, ensuring that sensitive information about users or merchants is protected while providing support in cases of alleged fraud or scams. Below, we explain Ziina's policies and the steps you can take if you encounter a fraudulent situation.
Ziina's Privacy and Compliance Policies
Ziina operates as a payment facilitator and is committed to adhering to strict privacy guidelines and compliance standards. Therefore, Ziina cannot disclose any identifying information about users or merchants, including contact details, bank information, or other personal data. This policy applies in all cases, including:
Requests for merchant contact details for transaction disputes.
Sharing information about other companies or users.
Providing personal or banking information to recover funds.
Steps to Take When Fraud or Scam Occurs
If you believe you have been the victim of fraud or a scam, follow these best practices:
Attempt to Resolve Directly: - Reach out to the individual, merchant, or company to try and resolve the issue amicably.
Engage Your Bank: - File a dispute with your bank to initiate a formal recovery process. Banks have established mechanisms to investigate fraudulent transactions and can request support from Ziina.
Contact the Authorities: - If you need further assistance, report the issue to the relevant law enforcement or official bodies. Ziina will fully cooperate with these authorities by providing necessary documentation or information through official channels.
Why Ziina Cannot Share User or Merchant Details
Ziina is bound by strict privacy and compliance regulations designed to protect all users of the platform. As a result:
Ziina cannot share contact details, even in cases of potential fraud or disputes.
Ziina is unable to assist with product-related issues, which fall outside its role as a payment facilitator.
Ziina will, however, provide all necessary support through the appropriate legal and formal dispute channels.
Ziina's Role and Limitations
It's important to understand that Ziina acts solely as a payment facilitator, handling transactions between users and merchants. This means that issues related to product quality, delivery, or other non-transactional disputes are outside the scope of Ziina's services. Customers are encouraged to resolve such matters directly with merchants.
Assurance of Cooperation
While Ziina cannot share user or merchant details, the platform remains committed to supporting customers through formal and legal channels. We work with banks and the appropriate authorities to address investigations and disputes as required.
In summary, while Ziina cannot directly share information about users or merchants due to privacy obligations, victims of fraud can rely on formal dispute processes, banks, and law enforcement for resolution. Ziina provides full cooperation through these official channels to help address disputes and investigations effectively.