What should I do if my Ziina account is not working or cannot be reactivated?
When encountering issues with your Ziina account, follow these guidelines based on the situation you are facing:
General Troubleshooting Steps
If your account is still not working after steps to resolve it have been taken:
Sign out of your Ziina account.
Sign back in and check if the issue persists.
If problems continue, contact the Ziina support team with detailed information about the issue for further assistance.
Accounts That Cannot Be Reactivated
In cases where your account has been canceled due to a business decision, it cannot be reactivated. This action is final and the account will no longer be active. If you believe this is in error, you can reach out to the Ziina support team to understand more. Following these steps ensures that your account issues are addressed appropriately, or you gain clarity on the status of your account.