Why Might Funds Be Held on Ziina, and How Can Delays in Release Be Resolved?
Ziina may hold funds in specific circumstances to comply with internal policies, regulatory requirements, or security protocols. These fund holds may be related to transaction verification, documentation reviews, or periods of dispute resolution. Below are detailed explanations for the causes and resolutions for such delays.
Reasons for Held Funds
Transaction Verification and Security Checks - Funds may be temporarily held to ensure compliance and verify the legitimacy of transactions through security checks or review processes. These checks are essential for protecting both users and the platform against unauthorized activities.
Withdrawal Delays Due to Central Bank Compliance - Withdrawal requests can be delayed if verification processes, mandated by the UAE Central Bank, are still in progress. These protocols apply universally to all clients and may include account and documentation reviews.
Account Termination and Dispute Resolution Periods - After account termination, remaining funds may be held for a dispute-resolution period of 45 to 120 days. This ensures any pending disputes or liabilities are resolved before releasing the remaining balance. Updates and instructions are sent to your registered email address.
Documentation Required for Fund Release
In some cases, Ziina will request supporting documentation to confirm the legitimacy of held funds. Examples include:
Proof of Communication: Evidence of communication with the buyer or sender, such as unedited chat screenshots or emails, detailing the agreement and payment specifics.
Transaction Receipts or Invoices: Clear and unblurred receipts or invoices related to the transactions, showing all relevant details, including customer names and specifics.
It is important to note that Ziina transaction screenshots alone do not qualify as valid proof. Third-party documentation or communication is necessary to complete the compliance review process.
Resolution Timelines
Transaction and Compliance Reviews: Holds related to security or compliance checks are reviewed regularly, with updates communicated through support teams.
Dispute-Resolution Holds (Post-Account Termination): Funds held after account termination are typically released within 45–120 days, provided no disputes are outstanding or unresolved.
What to Do If Your Funds are Held
Check for any official email communication from Ziina regarding documentation requirements or compliance updates.
Provide the requested documents in full and unedited formats where applicable.
Regularly follow up with Ziina's support team for updates on your case.
Allow up to the specified dispute resolution or compliance review period for final outcomes.
For further clarification or personal case assistance, contacting Ziina’s customer support is strongly recommended.