What Should I Do When My Account or Transactions Are Under Review on Ziina?
Overview
When an account or transaction is marked as "under review" on Ziina, users often have questions about the process, its impact, and what actions can be taken. This article will cover the expected review duration, the status of transactions during the review, necessary steps to resolve delays, and what happens once the review is complete.
Understanding the Review Process
Ziina, as a licensed payment gateway regulated by the Central Bank of the UAE, conducts compliance reviews to meet regulatory requirements. Typically, the review process takes 5-10 business days, excluding weekends. If the review exceeds this timeframe, it is recommended to track updates and emphasize the urgency of the matter with Ziina's support team through official communication channels.
Impact on Transactions During Review
Cash-Outs and Transactions Hold - All cash outs and transactions are temporarily on hold during the account review process. This includes the inability to transfer funds back to the sender.
Advice Regarding New Transactions - It is advised not to initiate or receive new transactions during the review process. This precaution helps to avoid potential complications and ensures that payout processes proceed smoothly once the review is completed.
Resolving Delays Due to Documentation Issues
If your cash-out is delayed due to missing documentation, submit the required documents, such as 3-month official bank statements in PDF format, as soon as possible. Notify Ziina’s support team once the documents are uploaded so they can forward the information to the relevant team for processing.
What Happens After the Review Process is Completed?
Once the account review is finalized and your account is active again:
Payout Processing Resumes: Your pending cash-out requests will resume processing.
Funds Transfer Timeline: Funds generally reach your bank account within 2-3 business days at the latest.
Related Topics
How to Submit Required Documents for Ziina Compliance Reviews
Steps to Take If Transactions Are Delayed Beyond Expected Timeframes
Let us know if you need further assistance by reaching out to the Ziina support team. We’re here to help!