How can I manage or delete linked personal and professional accounts on Ziina?
Managing linked accounts on Ziina, whether personal or professional, involves understanding the linkage rules and processes for transitioning or deleting accounts. Below, we outline key information and instructions:
Overview of Linked Account Rules
Shared Credentials: On Ziina, personal and professional accounts can be linked via shared identifiers, such as a phone number. This means account actions (e.g., deletion) may impact both accounts.
Deletion Impact: Deleting one account (e.g., personal) will also delete the linked professional account, as both are connected. Individual account deletion is not supported under linked setups.
Transitioning from a Personal to a Professional Account
If you wish to upgrade from a personal to a professional account, follow these steps:
Log Out of Your Personal Account: Tap your profile photo and select ‘Log Out’ at the bottom of the page.
Create a Professional Account: After logging out, navigate to the main app page and select 'Ziina Professional'. Ensure you register using the same phone number used for your personal account.
Switching Between Accounts: Once both accounts are set up, you can switch between them by accessing profile settings via your profile photo and selecting 'Switch Accounts'. This allows concurrent use of both account types.
Recommendations if Account Deletion is Being Considered
Given the constraints around deleting linked accounts, consider the following:
Alternative Options: Instead of deletion, maintain both accounts and utilize the 'Switch Accounts' feature to access the desired functionalities for personal or professional use.
Possible Restrictions: Ensure you understand the impact of deletion, as linked accounts cannot be recreated immediately under the same shared credentials.
If you have further questions or need additional assistance, feel free to reach out through the Ziina support channels for guidance.