Not all CV from an order flows directly into Team Volume.
For each qualifying order:
The first 10 CV is allocated to the Community structure
The remaining eligible CV flows into the Team structure on the left or right side
Orders of 100 CV or more also generate a STAR Credit
So, if someone in your downline places a 50 CV order, you should not expect the full 50 CV to appear in Team Volume because the first 10 CV is allocated to Community.
The same applies to every qualifying order individually.
In short: Total order CV and Team CV are not always the same number.
If the Team Volume shown in your Back Office still does not match what you expect after accounting for the 10 CV Community allocation, Support can review the specific orders and placement involved.
Download Compensation PDF