FAQs
Answers to frequently asked questions.
By Customer1 author153 articles
- Why does Zilara offer supplements in liquid, powder, tincture, or tea form instead of pills and capsules?
- Are Zilara products high in Vitamin B12?
- What testing and quality controls are used for Zilara products?
- Does Zilara sell collagen products?
- What is the difference between Black Seed Oil and Black Seed Extract?
- How do I prepare and use VitaliTEA?
- How much caffeine is in VitaliTEA?
- Are Certificates of Analysis (COAs) available for Zilara Fulvic Minerals?
- Can Berberine ACV be taken with other Zilara supplements?
- When should I take Berberine ACV?
- Can I take Berberine ACV if I’m taking blood sugar medication?
- Are there any potential side effects from Berberine ACV?
- Is Berberine ACV suitable for vegetarians and vegans?
- How long does it take to notice results from Berberine ACV?
- Can I take Berberine ACV while pregnant or breastfeeding?
- Will Berberine ACV damage my liver?
- Is Berberine ACV the same as Berberine HCL?
- Can Sesso Dolce be used by both men and women?
- Can Cleanse 3-In-1 Cleanser be used on acne-prone skin?
- How does Sesso Dolce work?
- Where is the palm oil in Zilara soaps sourced?
- Why doesn’t Cleanse 3-In-1 Facial Cleanser foam?
- What makes HydroGlow different from other body oils?
- Is HydroGlow suitable for all skin types?
- Can I use HydroGlow on my face?
- How often should I use HydroGlow?
- Does HydroGlow absorb quickly?
- Is HydroGlow fragranced?
- Can I use HydroGlow during pregnancy or breastfeeding?
- Is HydroGlow clean and cruelty-free?
- Are Zilara essential oils therapeutic grade?
- How do I know which Zilara essential oils can be taken internally?
- What do the Essential Oil Safety Groups mean?
- What is the difference between topical and neat essential oil use?
- Who is Alexandria Brighton?
- If I practice intermittent fasting and skip breakfast, when should I take Slimmer?
- I started Slimmer and VitaliTEA and noticed I don’t want to smoke as much. Why might that be?
- What’s the difference between Fulvic Minerals and Fulvic Mineral Drops?
- Do I need to make a customer sale before I can earn Community (Matrix) commissions?
- Why Doesn’t All of My Downline CV Show as Team Volume?
- Do I have to buy anything to join?
- What is the difference between a Customer and a Consultant?
- How does volume move through the plan on a Customer order?
- What does that look like on a real order?
- How does a Consultant order allocate?
- Why do Customer and Consultant orders allocate differently?
- What does my monthly Personal Volume unlock?
- When does my volume reset?
- How do I earn in the Community?
- How do I earn in the Team?
- Does my Team volume expire?
- What happens if someone above me isn't qualified?
- How does STAR work?
- Can I have more than one STAR grid?
- How does Leadership Match work?
- How are Leadership Bonuses paid?
- Where do new enrollments go?
- What happens if an order is returned or refunded?
- Can I place orders to reach a bonus?
- What is the Member Rewards Program?
- How do I earn MRP Points?
- How many MRP Points can I earn?
- What are the rules for the Member Rewards Program?
- Where can I find my MRP Points in my Back Office?
- How do I pay for an order with MRP Points?
- Can I use MRP Points to pay for part of my order?
- I lost my MRP Points. Can I get them back?
- When do my MRP Points expire?
- Does using MRP Points affect the CV on my order?
- How do I use my $25 Zilara Gift Card?
- How many Gift Cards can I use?
- How can I receive Gift Cards to share with others?
- Why weren’t my Gift Cards included with my order?
- Can I use a Gift Card on an Auto-Delivery order?
- Can I use my $25 Gift Card on an order of less than $25?
- If a customer redeems a Gift Card, will it affect my commissions?
- Are my Gift Cards linked only to my account?
- Do I need to purchase a specific pack with my Auto-Delivery order to receive the 10 free Gift Cards?
- How long are Zilara Gift Cards valid?
- If I purchase 10 Gift Cards on a 100 CV Auto-Delivery, will I still receive the 10 free Gift Cards?
- What do I do if someone isn’t using the Gift Card I sent them?
- How can I receive customer support?
- Can you resend my Welcome Email?
- I forgot my password. How do I reset it?
- How do I become a Zilara Affiliate or Consultant?
- How do I create a Zilara account?
- How do I get a copy of my order invoice?
- How do I submit a Support Ticket?
- Can I create a customer account using my email address if the customer does not have one?
- What’s the fastest way to receive Customer Support?
- When is Customer Support available?
- How do I get started with Zilara?
- How do I update my personalized Zilara website link?
- How do I update the photo on my Zilara website?
- What personalized websites do I receive?
- What should I do first after joining Zilara?
- What link should I share with someone who wants to join Zilara under me?
- How do I log in to my Zilara Back Office?
- How do I share my personalized Zilara website links?
- What is my username for logging in to my Zilara account?
- What is my password for logging in to my Zilara account?
- How do I email my Personally Enrolled Members from my Back Office?
- How Do I Withdraw My Commissions?
- How long do commission withdrawals normally take?
- Can I get a debit card for my commissions?
- How do I set up my PayQuicker account?
- How do I log in to my PayQuicker account?
- Can I set up PayQuicker before I have earned commissions?
- How do I receive my PayQuicker debit card?
- How long does it take to receive my PayQuicker debit card?
- How do I get support for my PayQuicker account?
- How can I transfer funds from PayQuicker to my bank account?
- What currency are commissions paid in for members outside the United States?
- Am I required to have an Auto-Delivery order?
- What are the benefits of Auto-Delivery?
- Can a free account set up an Auto-Delivery order?
- How do I set up an Auto-Delivery order?
- What are the benefits of having an Auto-Delivery order?
- What happens if my Auto-Delivery is declined?
- Can I use my commissions to pay for an order?
- Do Consultants receive a discount on Zilara products?
- Does Zilara accept PayPal?
- How are Zilara product prices listed?
- How do I place an order?
- What forms of payment does Zilara accept?
- What is The Vault?
- What is the Zilara Bulk Discount Program?
- How much can I save with the Bulk Discount Program?
- Do I need a coupon code to receive a Bulk Discount?
- How much CV do I need to qualify for a Bulk Discount?
- Is the Bulk Discount based on the dollar amount of my order?
- What happens if I add more products and reach a higher Bulk Discount level?
- What is the maximum Bulk Discount I can receive?
- Where can I learn more about Zilara Bulk Discounts?
- What is the Holding Tank or Placement Hold?
- How do I place someone from my Holding Tank?
- Can someone in my Holding Tank begin referring people right away?
- Do I need to place people in my Star Grid?
- Can I change to a different Sponsor?
- How can I see who has made a sale in my team?
- Why can’t I find one of my Personally Enrolled Members (PEMs) in my Back Office?
- What is the cost of international shipping?
- What is your return policy?
- How do I return my order?
- Does the 60-day return window begin on the purchase date or the delivery date?
- Are customs duties or import taxes included in shipping charges?
- How do I track my order?
- How much does Zilara charge for shipping?
- What countries does Zilara ship to?
- When Will My Order Be Shipped?
- Why hasn’t my tracking information updated?
- Will I receive tracking information for my order?
- Does Zilara offer overnight shipping?