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Identity Verification - General information
Identity Verification - General information

Security & Fraud Prevention / Identity Verification / Physical Document Verfication

Airion avatar
Written by Airion
Updated over a week ago

Why do you need this information?

Zirtue is a money transfer business regulated by the United States Treasury Department. As such, we are obligated to collect certain information from our users to verify their identities.

Why are you asking me to do this?

Verifying your identity allows you to loan money, make repayments on a loan, and can enable you to send and transfer greater amounts of money on Zirtue.

By federal law, Zirtue is required to collect certain information from all its users that are moving money from one party to the next.

We may you to verify your identity if any of the following events occur:

  • Any level of verification failure

  • Submit a loan request or loan repayment of $1000.00 or more.

  • The ID that is provided does not match the first and last name used during registration

What kinds of identity documents does Zirtue accept?

Zirtue accepts all forms of U.S. government-issued IDs

  1. Driver License

  2. U.S. passport

  3. U.S. State-issued ID*

  4. Residency Permit Card (Green Card)

*These include Military ID cards, Tribal ID cards, DHS cards, and other government employee IDs.

Paper copies not accepted.

How long will this process take?

Typically, the identity verification process is pretty quick. This can be 30 seconds to a minute. It may take longer in some instances if the system has an issue with verifying the document.

The app won't accept my ID or my ID has failed.

Please make sure your picture of the document is clear, legible, and over a solid background. If the ID fails verification three times, the account will be suspended for further review.

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