There are two ways to check if ZoomSphere has all the necessary permissions – and it needs them to function properly.

Please note that you need to have Admin or Editor rights to a Facebook page, only then ZoomSphere can work based on all the necessary permissions granted by you.

Go to the main Settings in ZoomSphere by clicking on your profile photo icon.

In the Social Profiles tab, click on the Refresh button on the social media account you would like to refresh. You will only see this if you have a Master Account.

You'll get redirected to the Facebook website for the next steps. Click on Edit Settings.

Now, please check if all the settings are at Yes to ensure proper functionality. Proceed by clicking Done.

If you don't see the Edit Settings button, you can follow the next step and it will have the same effect!

Another way to set it up is in Facebook settings. Click on this link and it will take you there, or go to Facebook – Settings – Business Integrations and then click on View and edit next to the ZoomSphere icon.

The next step sums up the permissions that you are providing ZoomSphere with. Please leave all of the settings at Yes to ensure proper functionality. Proceed with clicking Done.

If you have any questions, don't hesitate to contact us via the in-app chat or on our email support@zoomsphere.com 🙂

Master Account: Add Facebook and Instagram channels to your Master Account