How Can I Select or Switch to a Specific Mentor in the ZIN Mentorship Program?
The ZIN Mentorship Program allows participants to choose or switch to a specific mentor based on their preferences. This guide outlines the available methods for matching with your chosen mentor, whether through self-service options or manual support requests, and explains the necessary steps to ensure a smooth process.
Manual Request: Assigning a Mentor Through Customer Support
In situations where you cannot directly add a mentor via your ZIN account, you can submit a manual request to Customer Care. Use the following process:
Provide Customer Care with the mentor’s details, including: - Full name - Email address - ZIN ID (if available)
Customer Care will manually match you with the requested mentor, provided the mentor is registered in the ZIN mentorship system. If the mentor is not registered, you will need to select an active mentor instead.
Mentor Assignment and Acceptance Procedure
Once a mentor is assigned, either manually or through self-service, the following steps occur:
The mentoring relationship is updated to reflect the newly assigned mentor.
The mentor is notified of the request and needs to accept it.
You will receive an automatic email confirmation when the mentor accepts the assignment.
After confirmation, the mentor will contact you to coordinate the mentorship session.
Related Topics
By following these steps, you can successfully select or switch to a specific mentor in the ZIN Mentorship Program, ensuring the process aligns with your goals and preferences. Always confirm that your chosen mentor is active and registered within the system to avoid complications during the matching process.