Once you submit your purchase, your order will immediately begin the first stages of processing. As a result, we are unable to cancel, modify, or intercept orders once they are placed.

Below are commonly asked questions about modifying orders and our suggestions on what you should do next.

If for any reason you are no longer interested in the items you have ordered, we are unable to cancel the order or remove items.

However, once you receive your order, you can initiate a return. Please keep in mind that items must be eligible for return. Once we have received your return, we will refund the purchase price of your merchandise, if applicable.

Make sure to review our Returns Policy and Refunds Policy pages for details and instructions based on your country (United States or Canada).

To start your return, please use this link to enter your order number and postal code.

No. Zumba is a web-based company; therefore, in order to maintain an accurate inventory, we cannot manually add, replace, or remove any item once an order has been submitted for any reason.

You will need to place an additional order if you wish to purchase additional items.

Please note that we are not able to combine orders or waive the shipping fees for any new orders placed.

At this time we can’t process exchanges, but feel free to return the item in question and place a new order. Please review our Returns Policy and Refunds Policy for return details.

If you have received a damaged/defective item or if you received an item that does not match what you ordered, please let us know so we can make it right!

We kindly ask you to send us an email at support@zumba.com and include:

A Customer Care agent will reply to your email with the next steps to follow. If a return of the item is required, you will be able to initiate a return and select the option for Defective or Wrong Item Received.

Shipping Addresses cannot be changed once the order has begun processing. It is important to check that the shipping address is correct and complete, prior to finalizing the order.

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number(s) will be active within 24 hours. For more information, please refer to our Shipping Policy.

In the event that your order is undeliverable, it will be returned to our warehouse. Once we have received your items, we will process a refund for the purchase price of your merchandise, minus shipping.

To avoid any of the above issues, we highly recommend that when you are finalizing your order, you also check that all the order information and items are correct.

Before selecting "Pay Now", review the final page at checkout to ensure the accuracy of all your details. Click here to view our article: Check Your Order - The Checkout Checklist!

EXAMPLE: