How do I update my membership credit/debit card information?
To update your ZIN and/or SYNC payment information, please use the following steps:
Log in at zumba.com or STRONGNation.com
Hover over your name in the top-right corner, and click on My Account
Under the Membership section, select Payment & Billing
Click on the Update or Change link to update your payment details.
Select your Subscription Frequency, which will determine if you are billed monthly, biannually, or yearly.
Next, enter your new Payment Method, agree to the terms, and click Submit.
If the payment information is accepted, your payment method will be stored and applied to future payments. You may see a $1 pending authorization on your account, but this will drop after 3-5 business days. Your membership payments will typically be drafted on the 21st of the month, depending on your subscription frequency.
If your payment information is declined, confirm your card details, including your expiration date and CVV code, and ensure your payment method has sufficient funds available before trying again. If the payment information declines again, please contact your bank for assistance.
How do I make a payment for a past due amount on my membership?
When your account becomes past due, please keep in mind that you run the risk of membership cancellation. After 3 consecutive months without a successful payment, your account will be canceled, and you will need to rejoin the membership(s) at the current ZIN and/or SYNC rate. To avoid cancellation and make a payment today:
Log in at zumba.com or STRONGNation.com
Hover over your name in the top-right corner, and click on My Account
Under the Membership section, select Payment & Billing
Choose Make a Payment to process a payment.
Select your Subscription Frequency, which will determine if you are billed monthly, biannually, or yearly.
Next, select or enter your Payment Method. You can enter your new credit or debit card information, or you can choose to continue using your saved payment method. Additional payment methods may also be available depending on your region.
Agree to the terms, and click Submit.
If the payment is successfully processed, your payment method will be stored and applied to future payments. Your membership payments will typically be drafted on the 21st of the month, depending on your subscription frequency.
If your payment is declined, confirm your card details, including your expiration date and CVV code, and ensure your payment method has sufficient funds available before trying again. If the payment declines again, please contact your bank for assistance.
How does payment work for multiple memberships?
If you have multiple memberships, such as a ZIN and SYNC membership, the payment of both memberships is collected together, along with any add-on benefits you have selected.
When are ZIN and SYNC Membership payments due?
Membership payments are typically drafted on the 21st of the month, and depending on your subscription frequency, which determines if you are billed monthly, biannually, or yearly.
If you are on a monthly payment plan, your payment is processed on the 21st of each month for that month's benefits and materials.
If you are on a 6-month or 12-month subscription frequency, you opted to pre-pay your membership in advance. You will be billed automatically on a biannual or yearly basis.
Please note that your ZIN and/or SYNC membership will automatically renew at the end of each period, based on your Subscription Frequency (either monthly, every 6 months, or every 12 months). Zumba will automatically charge the full amount to the payment method stored on file, each time your membership renews, unless you cancel your membership per our terms and conditions.
What happens if I accidentally paid twice for my membership for the same month, and what are my options?
In cases of membership double charges, the system applies the second payment toward the following month's membership fee.
If you prefer, you can request a refund for the second payment, but this means that your due date will be returned back to the original month.
Is there a benefit if I pay my membership in advance for 6-months or 12-months?
If you are considering switching from a monthly membership plan to a 6-month or 12-month subscription frequency, you can get a discount!
If you choose the 6-month frequency, you can get a 1-month discount.
With the 6-month subscription frequency, your membership auto-renews and is billed bi-annually. The discounted price is applicable on the first billing cycle only.
If you choose the 12-month frequency, you can get a 1-month discount plus a bonus; a FREE CIRCL Mobility Training (a $200 Value)!
With the 12-month subscription frequency, the membership auto-renews and is billed yearly. The discounted price is applicable on the first billing cycle only.
Why was I charged for 6-months / 12-months?
When you make a manual membership payment or update your payment method, you are asked to select a Subscription Frequency:
If you choose "1 Month Membership", your membership will be billed monthly.
If you choose "6 Month Membership", your membership will be billed biannually.
If you choose "12 Month Membership", your membership will be billed annually.
Please choose carefully when selecting your Subscription Frequency, as we are unable to refund membership payments.
Need more help?
Check out our Payment Options article for an overview of the multiple payment methods accepted, alternate payment methods, declined payments, and more!