Update or Change Membership Payment
If you need to update your ZIN and/or SYNC payment information, please use the following steps to make the necessary changes at your convenience:
Log in at zumba.com or STRONGNation.com
Hover over your name in the top-right corner, and click on My Account
Under the Membership section, select Payment & Billing
Click on the Update or Change link to update your payment details.
You will need to select the subscription frequency, enter your payment method information, agree to the terms, and click Submit.
If your payment is declined, confirm your card details, including your expiration date and CVV and please try again. Ensure the card has sufficient funds available. If the payment is declined again, please contact your bank for assistance. If your payment status shows as pending, check with your bank for more details.
Successful updates will apply to future payments, typically drafted on the 21st of each month.
How do I make a payment for a past-due amount?
When your account becomes past due, please keep in mind that you run the risk of membership cancellation. After 3 consecutive months without a successful payment, your account will be canceled and you will need to rejoin the membership(s) at the current ZIN and/or SYNC rate.
To make a payment today:
Log in at zumba.com or STRONGNation.com
Hover over your name in the top-right corner, and click on My Account
Under the Membership section, select Payment & Billing
Choose Make a Payment to process a payment.
You will need to select the subscription frequency, enter your payment information, agree to the terms, and click Submit.
How does payment work for multiple memberships?
If you have multiple memberships, such as a ZIN and SYNC membership, the payment of both memberships is collected together, along with any add-on benefits you have selected.
When are ZIN and SYNC Membership payments due?
Payments are typically drafted on the 21st of the month and depend on your Subscription Frequency (monthly, every 6 months or every 12 months).
MONTHLY: If you are on a monthly payment plan, your payment is processed on the 21st of each month for that month's benefits and materials.
6 MONTH OR YEARLY: You also have the option to pre-pay your membership for either 6 or 12 months in advance.
Please note that your ZIN or SYNC membership will automatically renew at the end of each period selected in your Payment Plan (either monthly, every 6 months or every 12 months). Zumba will automatically charge the full amount of payment to your Payment Method each time your membership renews, unless you cancel your membership per our terms and conditions.
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If you're unable to log in to update your payment information, you may need to reset your password. Use the "Forgot Password" option on the login page, and follow the instructions sent to your registered email before proceeding with the payment update steps outlined above.