Whether you are placing an order, registering for an instructor training course, or joining one of our membership programs, we strive to make it easy for you to make your payment without any hassle!
Our primary payment methods include credit/debit card or PayPal. Keep in mind that other payment methods are available but only in certain countries.
Credit or Debit Card
Using a credit or debit card for your payment ensures a quick response; you will know right away if your payment was successful! Please note that we accept Visa, Mastercard, Discover, or American Express sponsored. Make sure that the billing information and address you provide us match the information on file with the financial institution.
PayPal
PayPal is our alternate payment method and it enables any individual or business with an email address to securely send payments online.
PayPal allows you to make payments using a variety of local payment methods including PayPal Balance, bank account, credit card, PayPal Credit, debit card, and e-check. To see the payment methods accepted by PayPal by country and for more information, click here.
With PayPal, your credit card and bank numbers are never seen by Zumba®. If you select PayPal as your payment option, you will continue through the standard checkout process then automatically proceed to www.PayPal.com to complete your payment.
Alternate Payment Methods
Other payment methods are available but only in certain countries. These options will be available to you directly on the website, if applicable. Make sure to select your correct country before proceeding with your transaction.
Click here to visit our Payment Options FAQs page to see an overview of the multiple payment methods accepted by country. You'll be able to click on each logo for more information and instructions on each payment method.
Please note that not all payment methods are available for all transactions.
Declined Payment
If your payment is declined, confirm your payment details are correct and please try again. If the payment is declined again, please contact your financial institution. If these steps do not solve your issue, we recommend contacting our Customer Service team for further assistance. Visit Zumba Contact Us to connect with support.
Understanding Pending Payments
Pending payments indicate that the transaction has been authorized but not yet processed by your bank or payment provider. Here are some key points:
What does it mean if a payment is pending? Pending payments are authorized amounts that have not yet been finalized. Zumba does not process these payments directly; they are held by your bank and are generally released within a few business days. If the pending status persists beyond this timeframe, contact your financial institution for assistance.
Can Zumba cancel a pending payment? Unfortunately, Zumba cannot directly cancel a pending payment. If you wish to cancel it, contact your bank or payment provider directly. Alternatively, you may use a different payment method to complete your transaction.
Troubleshooting Incomplete Transactions
Verify Your Payment Status: Check with your payment provider (e.g., PayPal, bank, or card issuer) to confirm if the payment has been processed and completed. If it's still pending, you may need to resolve any issues with the provider.
Switch Payment Methods: If your current payment method is causing delays, consider switching to another available option, such as a credit card or PayPal, to expedite the transaction.
Membership Payment
If you are a ZIN or SYNC member and need instructions on how to update or change your payment method, please view this article: Update or Change Membership Payment
To update your ZIN payment method, click here.
To update your SYNC payment method, click here.
Instructor Training Payment
To find and register for a Zumba training course, click here.
To find and register for a STRONG Nation training course, click here.
Payment Options by Country
Below is an overview of the multiple payment methods accepted. Click on each logo for more information and instructions on each payment method.
Note that not all payment methods are available for all transactions.
Countries | Accepted Payment Methods |
United States |
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Argentina |
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Austria |
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Belgium |
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Brazil |
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Chile |
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Colombia |
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France |
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Germany |
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Hong Kong | |
Indonesia |
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Ireland |
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Italy |
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Malaysia |
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Mexico |
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Netherlands |
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Peru |
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Phillipines |
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Portugal |
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South Korea |
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Spain |
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Sweden |
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Switzerland |
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Thailand |
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United Kingdom |
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Vietnam |
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All other countries |
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