Here you will find Frequently Asked Questions about the ZIN Membership. Click on the Table of Contents above to preview all the questions and get redirected to the answer you are looking for!
What is my "initial term" as a ZIN member?
When you originally sign up for the ZIN program, you commit to a six month membership. Your membership will automatically renew on a monthly, 6, or 12 month basis (depending on your initial payment plan) unless you cancel your membership according to Zumba's terms and conditions.
How long is my Zumba license valid for?
If you register for and successfully complete your Basic 1 Training, your license is valid for six months from the date of your training. However, as long as you are a ZIN member in good standing, your license to teach Zumba classes will not expire.
When are ZIN Membership payments due?
If you are on a monthly payment plan, your payment is processed on the 21st of each month for that month's benefits and materials. You also have the option to pre-pay your membership for either 6 or 12 months in advance. Please note that your ZIN membership will automatically renew at the end of each period selected in your Payment Plan (either monthly, every 6 months or every 12 months). Zumba will automatically charge the full amount of payment to your Payment Method each time your membership renews, unless you cancel your membership per our terms and conditions.
How can I reactivate my ZIN membership?
ZIN™ IS BETTER THAN EVER! We've added some incredible benefits to the Zumba Instructor Network and you’ll get exclusive access to new tools that are sure to pack your classes!
CLICK HERE TO REJOIN ZIN! Once you are logged into your previous ZIN account and select REJOIN, you’ll be able to select optional membership Add-On Benefits and update your payment information. It's the perfect time to be a member!
What is my "ZIN Member Since Date"?
Your “ZIN Member Since Date” is the date you joined (or rejoined) the ZIN Membership program. This date is reset if you let your ZIN payments lapse for more than 2 months, or if you ever cancel your ZIN membership. It is important to keep your ZIN Membership payments in good standing so you do not lose your “ZIN Member Since Date,” the recognition it provides to students and potential employers, plus all the tenure perks of the ZINversary Recognition Program.
What is ZINversary and how does it work?
ZINversary is a membership recognition program that celebrates your tenure as a ZIN member (a.k.a. your ZIN Anniversary).
Every year on your ZINversary month, you’ll get a badge showcasing your years as a ZIN member, on your instructor profile on www.zumba.com. And because our ultimate goal is your ZIN success, we have additional surprises for you on your key milestone ZINversaries of 1,5,10, 15, 20, 25+ years!
How are my ZINversary dates and perks determined?
We use your “ZIN Member Since Date” to determine how long you have been a ZIN member and what ZINversary perks will be awarded to you. Your “ZIN Member Since Date” is the date you joined (or rejoined) the ZIN Membership program. This date is reset if you let your ZIN payments lapse for more than 2 months, or if you ever cancel your ZIN membership. It is important to keep your ZIN Membership payments in good standing so you do not lose your “ZIN Member Since Date” and can get all the tenure perks of the ZINversary Recognition Program.
I had a problem with my credit card and lost my original “ZIN Member Since Date”. Can I get it back?
We understand that there are times where payment methods fail. This is why we give you a 2 month grace period if your payment fails before resetting your “ZIN Member Since Date”. We also attempt to contact you numerous times if your payment doesn’t go through to ensure you’re aware of the situation. Therefore, your original “ZIN Member Since Date” CANNOT be reset.
I think my ZINversary and/or “ZIN Member Since Date” is Incorrect. How can I get it fixed?
If you believe your ZIN Member Since Date is Incorrect, please contact our Customer Care Department. Contact Us
You may be required to provide proof that demonstrates why it is incorrect. Before you call, please make sure you understand how this date is maintained per the following:
We use your “ZIN Member Since Date” to determine how long you have been a ZIN member and what ZINversary perks will be awarded to you. Your “ZIN Member Since Date” is the date you joined (or rejoined) the ZIN Membership program. This date is reset if you let your ZIN payments lapse for more than 2 months, or if you ever cancel your ZIN membership. It is important to keep your ZIN Membership payments in good standing so you do not lose your “ZIN Member Since Date” and can get all the tenure perks of the ZINversary Recognition Program.