Here you will find Frequently Asked Questions about the SYNC Membership. Click on the Table of Contents above to preview all the questions and get redirected to the answer you are looking for!
What is SYNC, the STRONG Nation® Network?
The SYNC Network is the monthly membership program, exclusively for STRONG Nation® Instructors, to ensure their success. SYNC Network Members receive an unparalleled level of support and resources to keep classes fresh and students coming back. With the SYNC Network, instructors spend less time preparing for class and more time teaching, resulting in more income. Learn more here.
How do I join the SYNC Network?
There are several ways to sign up for SYNC, the STRONG Nation® Network.
Sign up for the SYNC Network during registration with the Auto-Renew Membership option.
Sign up with your Master Trainer before or on-site at your training.
If you are already a STRONG Nation instructor, click here to learn more about the STRONG Nation™ Network and to join SYNC!
How long is my STRONG Nation license valid for?
If you register for and complete your STRONG Nation Instructor Training, your license is valid for six months from the date of your training. However, as long as you are a SYNC member in good standing, your license to teach STRONG Nation classes will not expire.
If you decide to cancel your SYNC membership, your license will remain valid for six months from the date of training completion. Beyond that, maintaining an active SYNC membership is required for continued license renewal.
What is Pre-SYNC?
If you are currently registered for an instructor training and you signed up for the auto-renew membership, you are currently a Pre-SYNC member. You’ll have access to the essential tools and resources that will help you maximize your training day and set yourself up for long-term success!
Once you complete your training, your membership will be updated, and you will gain full access to the benefits of the SYNC membership.
However, if you wish to cancel your Auto-Renew membership before you complete your training, the next step depends on the type of training you registered for.
If you are registered for an In Person or Livestream instructor training:
As a pre-SYNC member, you are not able to cancel online. You must contact us via phone so we can assist further with changes to your auto-renew membership and training registration.
If you are registered for the On Demand Instructor Licensing Program:
Log in to your account on strongnation.com and visit the STRONG Nation Training History page. Next, click on the Options button to select Transfer, Place On Hold, or Cancel.
What is my Initial Term as a SYNC member?
When you sign up for SYNC, the STRONG Nation® Network after completing a STRONG Nation instructor training, you commit to a six-month membership. Your membership will automatically renew on a monthly, 6, or 12-month basis (depending on your initial payment plan).
If you are within the initial 6-month term of your instructor membership, you are not eligible to cancel. Please see the SYNC License Agreement.
Once your initial 6-month term is complete, you can cancel your membership according to Zumba's terms and conditions.
When are SYNC Membership payments due?
If you are on a monthly payment plan, your payment is processed on the 21st of each month for that month's benefits and materials. You also have the option to pre-pay your membership for either 6 or 12 months in advance. Please note that your SYNC membership will automatically renew at the end of each period selected in your Payment Plan (either monthly, every 6 months, or every 12 months). Zumba will automatically charge the full amount of payment to your Payment Method each time your membership renews, unless you cancel your membership per our terms and conditions. To cancel your membership, please follow the instructions here.
How can I reactivate my SYNC membership?
SYNC IS BETTER THAN EVER! We've added some incredible benefits to the STRONG Nation Network and you’ll get exclusive access to new tools that are sure to pack your classes!
CLICK HERE TO REJOIN SYNC! Once you are logged into your previous SYNC account and select REJOIN, you’ll be able to select optional membership Add-On Benefits and update your payment information. It's the perfect time to be a member!
What benefits does the SYNC Network offer?
The SYNC Network's unparalleled benefits include:
Access to the STRONG Nation® with Weights Licensing Program, enhancing the instructor's ability to provide diverse classes for participants.
Monthly music and moves, or Quadrants, plus accompanying Warm Ups and Cooldowns, delivered through an exclusive digital platform
3 variations of each Quadrant to cater to different fitness levels
Profile and classes listed on STRONGNation.com
Marketing Materials
20% discount on apparel
More!
As a SYNC Network Member, can I teach Zumba® classes and join the Zumba® Instructor Network (ZIN™)?
SYNC Network Members who would like to teach Zumba® classes can become a Zumba® Instructor by taking a Zumba® Basic 1 instructor training and joining the Zumba® Instructor Network (ZIN™) at a discounted price. To become a Zumba® instructor, click here.
If I am a ZIN™ Member, can I teach STRONG Nation® classes and join the SYNC Network?
Yes! As a valued ZIN™ Member, you receive additional perks. Please contact Customer Care for more details.
What is a STRONG Nation® Masterclass?
A STRONG Nation® Master Class is a 1-hour class led by a SYNC member that offers more than your average STRONG Nation® class! Whether it’s a special guest or a fun theme, a Master Class is a STRONG Nation® class with a twist. We highly encourage SYNC members to hold Master Classes as special events to introduce the program to new audiences or energize their student communities. Below are some guidelines to consider if you decide to teach/host a STRONG Nation® master class.
Master class duration should be no longer than 1 hour and fit the 4-Quadrant format of STRONG Nation® classes.
Master classes may include special guests, such as fellow SYNC Members and/or Master Trainers.
Master classes may incorporate a fun theme (ex. '80s theme, and participants wear '80s-inspired workout clothing)
(Please note, the title 'Master Trainer' should only be used by STRONG Nation® Master Trainers.)