If you are experiencing an issue with Zylpha or have any queries on bundle formatting/processes in Zylpha, a ticket can be raised to our support team by emailing support@zylpha.com.
When raising a ticket with our support team, please include a description of the problem and a screenshot of any errors you are encountering.
Our support team can then respond with guidance/solutions to your issue, or ask for further information; such as:
Zylpha version number
Information about the documents added to the bundle (file type, size, etc)
Further screenshots
Is this error affecting any other users?
Our support team may also ask to arrange a call with screen sharing - so we can further investigate the issue or walk through the solution with the user. We use a remote software called GoToResolve in these instances, however, if this is blocked by your IT system we can also use Teams.
Any outstanding issue, which cannot be resolved on a remote session will be escalated, either by involving other team members on a call or by referring relevant information to our developers for a fix/advice.