If you are experiencing difficulties logging into your account, we suggest resetting your password as a first step – you can do this by following this link.

Multiple active sessions on your account may stop you from logging in - in this case, please log out of other sessions on other devices. We do not recommend sharing accounts.

Should you remain unable to log in even after resetting your password and logging out of other sessions, it's possible that your account has been deactivated or deleted. For information regarding our deactivation and deletion policy, please refer to our account deactivation/deletion policy.

In such an event, please contact us at support@zylpha.com so we may assist in reactivating your account. While we can't reactivate deleted accounts, we're more than happy to assist you in setting up a new one if needed.