If you want to allow non-Super Users to manage certain users, it’s important to apply the correct Profile Hierarchy.
The following permissions within the profile depend on this hierarchy:
How Profile Hierarchy Works
This diagram shows a four-level hierarchy as an example:
Your organization's structure may differ. Some may have only three levels (e.g. Owner → Admin → Staff), while others may have many more (e.g. Head Office → Regional Managers → Area Managers → Centre Directors → Room Supervisors → Team Members).
Profile Hierarchy allows higher-level users to manage those below them, such as adding users, modifying access, or resetting passwords, but always within their own assigned permissions.
💡For example, a Centre Manager can edit Educators in their own center, but not another Centre Manager or anyone outside their location.
How to Set Up Profile Hierarchy
1. Check User Permissions
Go to Settings > Profile, click on each profile, then scroll down to the User Permissions section.
Tick only the permissions that apply for that role:
Access to Edit Users: allows adding or editing users.
Allow Update Other Users’ Password: allows resetting other users’ passwords.
If a lower-level profile shouldn’t manage users, leave these unticked.
2. Set Hierarchy Levels
On the Settings > Profiles page, click Change Hierarchy and assign hierarchy numbers to each profile.
Lower numbers = higher authority.
(e.g. 1 = Super User, 2 = Area Manager, 3 = Centre Manager, 4 = Educator, 5 = Others)The Super User Profile is always set to 1 and cannot be changed.
All other profiles start at 2 by default.
3. Save and Apply
Once hierarchy levels and permissions are set, users attached to higher-level profiles will automatically be able to manage those below them, according to their permissions.
💡 Example:
If an Area Manager (Level 2) has Access to Edit Users ticked, they can add or modify users assigned to Centre Manager (Level 3) or Educator (Level 4) profiles, but not other Area Managers or users outside their area in charge.
📌 Notes
Your organization’s hierarchy may look different — that’s perfectly fine!
Smaller organizations may only have Owner → Admin → Staff.
Larger organizations may have up to 8 levels, from Head Office down to Room Leads and Team Members.
The key is to maintain a clear ranking so higher-level users can support, but not overstep, those below them.