What You Can Manage
Update credit card information
Get expert help with setup and configuration
Add or remove locations as your organization grows or changes
Updating Your Credit Card Information
Keep your payment details current to ensure uninterrupted access to 1Place.
How to update your card:
Go to Settings > Subscription in the 1Place web portal
Or use this direct link: Manage Subscription
Click the "Edit Billing Details" button
On the billing page, click "Add payment method"
Need Help With Setup?
We know setup can be time consuming. If you'd prefer our team to handle it, we offer two options depending on your needs.
Option 1: Implementation Items (One-Off Support)
Perfect for specific tasks like setting up a new center, creating a checklist, or modifying your incident workflow.
What you get:
Expert help with specific setup tasks
One-off service purchased as needed
Direct support from our team
How to purchase:
Go to Settings > Subscription
Scroll to the "Implementation Items" section
Enter how many items you need
Review the total cost (charged to your registered card)
Click "Buy" to submit your request
[Screenshot: Implementation Items section showing quantity selector and Buy button]
Once submitted, our team will contact you within 2-24 hours to discuss next steps.
Option 2: Implementation Package (Multi-Location* Setup)
*Available for organizations with 4 or more locations.
If you're managing 4 or more locations, our Implementation Package gives you comprehensive support tailored to your organization.
What's included:
A dedicated account manager
Collaborative project planning for multiple content items
Expert advice based on your operations and what we've learned from supporting hundreds of childcare services
Ongoing support throughout your setup journey
This package is designed for multi-location organizations. Managing checklists, incident forms, tickets, and workflows across multiple centers can be challenging - but with dedicated support, we help you turn those challenges into smart, streamlined systems that work simply across your organization.
Contact our team to discuss whether this package suits your needs.
Adding or Removing Locations
As your organization expands or changes, you can easily adjust how many centers use 1Place.
How to change your location count:
Go to Settings > Subscription and find the "Update your subscription here" section.
Adjust the number of centers using the +/- buttons
Review the updated cost displayed on screen
Select the check boxes to agree to our Terms of Use and Privacy Policy
Click "Update Subscription"
Your subscription updates immediately, and your billing adjusts accordingly.
Setting up a new center? Follow our guide on how to set up a new center to get started, or explore our implementation support options for hands-on help.
If you don't see the Subscription button, it's likely because you're billed through invoices. To assist you further, please contact the 1Place support team.