A ticket is a task that needs someone to act – fixing something, checking or approving something, or making sure the right people have seen important information. Because every step is recorded, tickets keep your team accountable and audit-ready.
Three ways to raise a ticket
Where you are | How |
Ticket Manager (web portal) | Create New on My Tickets |
1Place app | Pink + button → ticket icon |
Completing a checklist | Three dots → Create Ticket, or a ticket that pops up from your answer |
Raise a ticket from the Ticket Manager
On My Tickets, click Create New.
Choose Center or Room, select the location, then click Create Ticket. Start typing to find a room – rooms are listed as Center - Room.
Choose the Ticket Category Type, then the Ticket Category.
Complete the form and click Submit Ticket.
What's on the ticket form
A banner at the top shows which centre or room the ticket is for.
Priority, Due Date, Tags, Subject and Notes appear once you choose a Ticket Category. The due date fills in automatically from the category's settings.
Subject (up to 127 characters) and Notes (up to 9,000 characters). Notes is required on every ticket.
The camera icon adds photos; the paperclip icon attaches other files.
Additional Email(s) – click + to add someone else.
ℹ️ Good to know
Don't see Priority, Due Date, Tags or Photos? Your administrator has hidden them for this category.
The centre or room email only fills in if that category is set up to do it. Click the X in the top-left corner to close the form without submitting.
Raise a ticket in the 1Place app
Tap the pink + button, then the ticket icon.
Choose Center or Room and the location, then Create Ticket.
Complete the details and tap Submit.
See Tickets in the 1Place app for more.
Raise a ticket from a checklist
When a question creates a ticket
Some checklist questions create a ticket automatically – for example, for a compliance or health and safety reason. Some details will already be filled in. Check them, add anything missing and submit.
Raise your own ticket from a checklist
Click the three dots beside the checklist name.
Choose Create Ticket.
Complete the ticket and submit.
After submission of ticket
Your ticket starts as Pending and appears in My Tickets. The right people are notified automatically, based on the category you chose.
Drafts and working offline
No connection? You'll see the Working offline banner. Your ticket is saved to Drafts, so you can submit it once you're back online.
Open Drafts.
Choose the ticket under Drafts Unsubmitted Tickets.
Check the details and submit. To delete a draft, tap the bin icon.
ℹ️ Good to know
While offline, some fields (such as People) may not load. See Working Offline.
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Need a hand?
Our support team is here to help. Email support@1placeonline.com and we'll get back to you within 2–24 hours.