Tickets
Quick guide to managing tickets from registration and categories to reassignment and settings, and a video tutorial.
6 articles
- [Video Tutorial] Tickets
- Ticket Categories - Set up how your tickets workCreate and edit ticket categories – who works on a ticket, who's notified and which fields your team fills in.
- Category Types [video]This article will explain how Category Types work within your 1Place instance.
- Reassign TicketsMove one ticket or many to the right person – for example when a team member leaves or a centre manager changes. For: Super Users, Managers with Reassign access
- Ticket SettingsThe pre-filled centre/room email setting has moved into each ticket category.
- Ticket PDF LayoutsThis articles explains how to create layouts for when a user exports Tickets to a PDF format.