Approving loads for payment

The quickest and easiest way to eliminate any delays in payment is to ensure you are uploading your documents to a completed load, and approving for invoicing within 24 hours of the load being completed.

If you are logged into the web portal, please navigate to the top left and click on the stacked three lines to bring down the menu, click on Completed Loads.

From here you can see all your completed loads, any action that you, the carrier needs to attend to, as well as track your completed loads through the billing cycle.

Once in Completed Loads, you will see each load that requires action, or if any documents or charges have been rejected you will see the reason why or the next action needed.

Please upload each document as the correct title, (BOL uploaded as Proof of Delivery, Ingate as Ingate, Outgate as outgate etc,) The system requires all three to be uploaded before you can approve for invoicing. If a BOL is uploaded as an outgate, the system will see no BOL and will not let you approve for invoicing.

Once these requirements are met, you can approve the load.

For adding accessorials, Please see our Adding Additional Charges article.

Once you approve a load, you waive your right to add any additional charges.

If a load is NOT approved in the portal as described above, the load will never enter the billing cycle to be paid out.

If you are using a Factoring Company, and do not approve a load, this means that the factoring company will not be paid either.

Carriers need to provide documentation to the Factor AND the brokerage as required and if not completed, the Factor company reserves the right to issue a chargeback for the load payment to the carrier.