🟢 For Issue Outs (369’s)
If no empty trailers are available on-site or you're running out of HOS, and the app prompts you to “Pickup a Trailer”, follow these steps:
1️⃣ Go to: Find a New Trailer → This will direct you to "Locate a Trailer."
2️⃣ Scroll down and select "Not able to pick up empties at Dropoff?"
3️⃣ Confirm if you want to complete the drop-off stop without picking up an empty trailer.
🔵 For Collections (378’s) or Transfers (368’s)
✅ If an Empty Trailer is Available at Your Current Facility:
1️⃣ Go to: Trailer Dashboard
2️⃣ Tap: "To Pickup"
3️⃣ Scan the QR Code to proceed
❌ If No Empty Trailers are Available at Your Assigned Pickup Location:
1️⃣ Go to: Find a New Trailer → This will direct you to "Locate a Trailer."
2️⃣ Scroll down and select "Need Help Finding Empties?"
3️⃣ Tap: "No Empties at Your Facility."
4️⃣ You will be directed to a list of alternative locations with the shortest detour to find an empty trailer.
5️⃣ Select the most suitable facility to pick up an empty trailer.
📌 Each facility is labeled with its likelihood of having empties ("Less Likely" or "Most Likely") and the estimated detour miles.
⚠ Requesting a TONU for Empty Trailer Unavailability
If you have visited two empty pickup locations and still haven’t found an empty trailer, you can request a TONU (Truck Order Not Used).
1️⃣ Go to: Pickup Empty > Find a New Trailer > Locate a Trailer > Need Help Finding Empties.
2️⃣ Select: "Remove Load and Receive TONU."
📌 Important Note: A TONU will only be granted if:
✔ You have had two failed Empty Assignments (EAPs).
✔ OR you have a failed EAP within a 75-mile radius.
