⚠ Case 1: Trailer Is Not Here
1️⃣ Go to: Menu > Support > Issues with Pickup/Dropoff > Problem Picking Up a Loaded Trailer > "Trailer is Not Here."
2️⃣ Depending on the situation, you will see:
✅ Alternative Loaded Trailers Available:
A list of other loaded trailers on-site will be displayed.
For Collections, locate another loaded trailer that contains Bad CHEP Pallets.
❌ No Loaded Trailers on Site:
Confirm that no loaded trailers are available.
TONU (Truck Order Not Used) will be applied.
⚠ Case 2: Trailer is Partially Loaded
1️⃣ Go to: Menu > Support > Issues with Pickup/Dropoff > Problem Picking Up a Loaded Trailer > "Trailer is Partially Loaded."
2️⃣ You will encounter one of the following situations:
✅ Alternative Loaded Trailers Available:
A list of other loaded trailers on-site will be displayed.
If you find another trailer that is at least 50% loaded, proceed with scanning and taking the trailer.
❌ No Alternative Trailers at Least 50% Loaded:
If no trailers meet the 50% loaded requirement, confirm the situation.
TONU (Truck Order Not Used) will be applied.
❌ No Loaded Trailers on Site:
Confirm the load status of the assigned trailer:
Completely Empty → TONU applied
25% Loaded → TONU applied
50% Loaded → Proceed with scanning & taking the trailer
75% Loaded → Proceed with scanning & taking the trailer
Fully Loaded → Proceed with scanning & taking the trailer
⚠ Case 3: Trailer at Dock but Not Finished Loading
1️⃣ Go to: Menu > Support > Issues with Pickup/Dropoff > Problem Picking Up a Loaded Trailer > "Trailer at Dock but Not Finished Loading."
2️⃣ You will encounter one of the following:
✅ Alternative Loaded Trailers Available:
A list of other loaded trailers on-site will be displayed.
For Collections, if another trailer is already loaded, proceed with scanning & taking the trailer.
❌ No Loaded Trailers on Site:
Ask the facility for an estimated loading time:
Less than 1 hour → Wait until the trailer is loaded.
1 to 2 hours → Depending on the criticality of the load, you may either wait or have the load reassigned.
2 hours or more → TONU (Truck Order Not Used) will be applied.
⚠ Case 4: Trailer Isn’t Accessible
1️⃣ Go to: Menu > Support > Issues with Pickup/Dropoff > Problem Picking Up a Loaded Trailer > "Trailer Isn’t Accessible."
2️⃣ Follow these steps based on the situation:
If a yard jockey or yard hostler is available, request assistance.
If they cannot assist, confirm "No", and TONU will be applied.
If no yard jockey or yard hostler is present, a TONU will automatically be applied.
⚠ Case 5: Trailer is Damaged
1️⃣ If the trailer is damaged or requires maintenance:
Create a maintenance ticket in the Trailer Dashboard.
Scan the QR Code and submit the ticket.
Once submitted, tap "Back" to return to the original ticket.
2️⃣ Answer: “Can this trailer still be loaded, unloaded, and moved safely?”✅ Yes: Proceed with taking the trailer.
❌ No:
Alternative Loaded Trailers Available:
A list of available loaded trailers will be displayed.
For Collections, select another loaded trailer and scan it.
No Additional Loaded Trailers on Site:
TONU (Truck Order Not Used) fee will be applied.
