All notifications are customizable so you can stay informed on the updates you need and opt out of the ones you don't.

Navigate to the customer profile tab in the portal.

In the "People" section on the right-hand side, search for your name.

Click on the arrow next to the name to open your profile.

Scroll down the profile until you see the bell icon for Notification Preferences.

Click the teal pencil to edit your notification preferences.

Every notification type 86 Repairs sends is listed in your notification preferences.

To opt in to a notification type, click the box in the notification type's row and the column for how you want to be notified.

For example, Sarah Beth is set up to receive the New Request notification via Push:

Standard Settings allow you to batch update when you'll receive notifications. You can select what locations and what request priorities you'll be notified about.

You can also opt to only receive notifications when YOU are the requester.

To do so, just click the toggle next to "When The Requester" to opt in.

The Settings column defaults to "Standard" settings across all notification types. This can be adjusted by clicking the drop down and selecting "Customized."

From there, you'll be able to choose which locations and priorities you receive that specific notification for, or if you want to only receive the notification if you're the requester.

In this example, Sarah Beth will receive the Preferred Vendor Declined Dispatch notification only when she's the requester:

Scroll to the bottom of the notification preferences and click the teal "Save" button to set your changes live.

Receiving the same update across email, text, and push notification can be overwhelming. Select the communication method that works best for you.

It can get confusing to receive some updates via text and others via email. Select the communication method that will allow you to take the quickest actions and be informed without changing your workflow.