If you haven't received the confirmation email, follow these steps:
Make sure you entered your email address correctly. If there are no errors, try requesting the confirmation email again—the first attempt may have encountered an issue with your mailbox.
Make sure your mailbox isn't full. Most email services have a storage limit. Once you free up some space, new emails should be delivered as usual.
Check your email security and filtering settings. Emails from the site may be blocked automatically or moved to other folders.
Check the Spam and Promotions folders in your mailbox. If the email isn't there, contact the site's support team to find out why.
If you don't receive the confirmation email within 5 minutes, try using a different email address or try again later.
If you're not receiving SMS messages to link your number on the site
The SMS message may be delayed by up to 5 minutes. Please wait a few minutes before requesting another code.
If you still haven't received the SMS, follow these steps:
Check that your phone number is correct.
Make sure your phone is switched on, has network coverage, and can receive SMS messages. Restart your device if necessary.
Check whether incoming SMS filtering (anti-spam) is enabled on your device or by your carrier.
If you're using a VPN, turn it off and try requesting the code again.
Make sure you're using a regular mobile phone number. SMS messages with verification codes cannot be delivered to virtual (temporary) numbers.
If the issue persists and you've followed all the recommendations, contact the site's support team to find out why.
💡 Tip
If you have any questions or need more information, please don't hesitate to contact our support team.
We're always happy to help!