If you have any questions or encounter any issues while using FreeKassa, follow these instructions to contact support and get help.
Step 1: Go to the FreeKassa website
Open your web browser.
Enter the FreeKassa support address in the address bar (you can find it by contacting support via the chat on our website).
Important! You must contact support via the website. Support on Telegram does not handle these deposits.
Step 2: Select the topic "Regarding a completed payment".
Fill in all required fields*
Be sure to provide your email address; the response will be sent there.
Step 3: Submit the receipt generated on the FK Wallet website with your inquiry.
You can include the OrderID in the description. You can get it from support via the chat on our website.
Note
Registration on the website: Registration is usually not required to contact FreeKassa support. You can receive a response at the email address you provided.
Response time: Please allow the stated time for a response. If you have not received a reply within 48 hours, try contacting support again or check the "Spam" folder in your inbox.
💡 Tip
We've prepared a helpful article for you:
If you have any questions or need additional information, please don't hesitate to contact our support team.
We're always happy to help!