If you have any questions or problems using FreeKassa, follow these instructions to contact support and get help.
Step 1: Go to the FreeKassa website
Open your web browser.
Enter the FreeKassa support address in the address bar (you can find it by asking our website support chat).
Important! You must contact support through the website. Support on Telegram does not handle these deposits.
Step 2: Select the topic “Regarding a completed payment”.
Fill in all required fields*
Be sure to provide your email address; the reply will be sent there.
Step 3: Send the receipt generated on the FK Wallet website regarding your request.
You can include the OrderID in the description; you can get it from our website support.
Note
Website registration: Registration is usually not required to contact FreeKassa support. You can receive a reply at the email address you provided.
Response time: Please allow the stated amount of time for a reply. If you have not received a response within 48 hours, try contacting support again or check your email's “Spam” folder.
💡 Tip
We've prepared a helpful article for you:
If you have any questions or need additional information, please don't hesitate to contact our support team.
We're always happy to help!