Note: This article is specific to organizations in Canada and Australia/New Zealand using Legacy Permissions.
⚠️ United States customers: The admin password reset options described in this article no longer apply to your organization. As of April 22nd, 2026, Apricot in the US uses a new login experience. Admins cannot manually reset passwords or force a password reset for users. Users must reset their own password by clicking Forgot Password on the Apricot login page.
Step 1: Navigate to the Users page
At the top of the Apricot page, make sure you're located in the Administrator tab. From this view, expand the Access Control category in the navigation bar and select 'Users'.
Step 2: Edit their Users form
Click on the locked user account to go to their User Details page.
On this page, click 'Edit' at the top-right to view and edit their record of the Users form.
Step 3: Force a password reset
Check 'Yes' on the "Force password reset?" box. This will automatically direct the user to reset their password at their next login attempt from the Apricot login page.
Next, set a temporary password for the user in the Password field and click Change. You will send this temporary password to the locked-out user.
Finally, select Save Record to unlock their account.
Once the user logs in with the temporary password, they will be prompted to change the password.
After the user's password has been changed, the "Force password reset?" box on their Users form will no longer be checked.
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