Support
Customer support policies and available packages and add-ons
34 articles
Apricot Ideas PortalLet the Product and Development Teams know what features you would like to see in Apricot.
What is the Resource Center?Check out all of the helpful resources you can access from our central resource center hub!
Support Policies
Policies for receiving support from Apricot
Apricot Support | Who should I contact?
Apricot Support | Contacting Apricot Support
Apricot Support | Best practices for contacting supportWe will guide you through the "Best Practices" of contacting Apricot Support.
Apricot Support | Scheduled Maintenance
Apricot Support | Critical Cases and After-Hours SupportHow to contact us when an emergency happens outside of our support hours.
Apricot Support | Defect Severity Levels
Apricot Support | Apricot Chat
Apricot Support | Customer Portal
Setting Up a Support CallHow to schedule a support call (prescheduled consultation) using your Support Package.
General FAQs and Best Practices
Getting started and general tips when working in Apricot
Apricot Security and Hosting
How to Check Your Internet Speed
Equipment Needed to Access ApricotApricot is a web-based database. To access Apricot, you need a computer with internet access and an up-to-date internet browser.
Accessing Apricot with a VPNAccessing Apricot abroad
Apricot GlossaryView common Apricot terms in the Glossary below.
Apricot TabsThe tabs across the top of your Apricot allow you to access different parts of the software.
Using Apricot PalettesPalettes or menus show the actions that are available on many Apricot pages. The actions are tailored to the specific page.
Dashboard Bulletins
How to Locate a Record ID in ApricotThis article covers how to find any Record's ID when working in Apricot
Opening the Error ConsoleIf Support needs more information to identify an error, they may ask you to open the error console on your browser and take a screenshot.
Taking a ScreenshotInstructions to take a screenshot.
Clearing Cache and Cookies
Allow-listing Email Addresses#allowlist #welcomelist
Navigation Options - Tab OrderUsers can navigate Apricot for data entry using tab and other keyboard functions
Translating Apricot Pages Using Google TranslateThis article covers the configuration of Google Translate settings for users whose native language differs from that used in your Apricot
Support Packages and Add-Ons
Available support packages and add-ons
Apricot Packages and Add-Ons | Essentials, Pro, and EnterpriseGet to know the differences between the Apricot packages that Bonterra offers.
Apricot Packages and Add-Ons | Apricot Support Packages (Free and Add-On)This article covers our different support packages and what is included for each.
Apricot Packages and Add-Ons | Enhanced Support PackageIncrease efficiency, secure funding, and scale impact with Bonterra Enhanced Support.
Apricot Packages and Add-Ons | Premier Support PackageIncrease efficiency, secure funding and scale impact with Bonterra Premier Support.
Apricot Packages and Add-Ons | Advanced Support Package
Apricot Packages and Add-Ons | ASC Program Management Bundle
AHS | Quality Assurance ProgramWe are excited to announce a new managed service offering for our Apricot for Homelessness subscribers.
Bonterra Invoice Payment Portal
Resources related to making payments and managing invoices with Bonterra
Bonterra Invoice Portal GuideThis guide will walk you through the key features of the portal, helping you manage your invoices, make payments, and set up recurring bill