We know it’s frustrating when you can’t sign in. Don’t worry most login issues can be fixed quickly by following these steps.
1. Enter your phone number correctly
Make sure you enter your number with the +971 UAE code.
Double-check for missing digits or typos.
2. Check your OTP code
You’ll receive a one-time password (OTP) via SMS.
Codes expire quickly so if it doesn’t work, tap Resend code.
Tip: After several failed attempts, you’ll need to restart the login process.
3. Reset your PIN if needed
If you forget your PIN or enter it incorrectly too many times, tap Forgot your PIN?
You’ll be asked to log in again with your OTP and then set a new PIN.
4. Fix biometric login issues (Face ID / Touch ID)
First log in with your PIN.
Go to your device settings and re-enable biometrics for CUSP.
Check that Face ID/fingerprint works in other apps too.
5. Common error messages
“Incorrect PIN” → Reset your PIN by re-signing in.
“Code doesn’t match” → Request a new OTP.
“Something went wrong” → Close the app, check your internet, and try again.
6. Contact Support from the login screen
If the problem continues, tap the “?” help icon in the top-right corner of the login/OTP screen. This will open Support directly.
When you contact us, include:
Your registered phone number or email
The error you’re seeing (screenshot helps)
Your device type and OS version