Why This Happens
Seeing an error during verification can feel worrying — but it doesn’t mean your account has been rejected.
It usually appears because of a technical issue, such as a weak connection or an incomplete upload.
Quick Fixes
Try these steps to resolve the issue:
Close and reopen the app to reset your session.
Check your internet connection, a weak signal may interrupt the upload.
Make sure camera permissions are enabled so the app can scan your ID and capture your selfie.
Take clear photos of your valid ID in good lighting, avoiding glare or blur.
Check you’re using the latest version of the CUSP app.
Retry the verification, your progress is usually saved, so you won’t need to start over.
What to Expect
If the error was caused by a temporary glitch, verification should go through once you retry.
If the issue persists, it may require additional review from our team.
You’ll receive a notification in the app or by email once the review is complete.
When to Contact Support
If the error keeps appearing after you’ve tried the above steps:
Share details such as your device model, operating system, and a screenshot of the error.
Our team will guide you step by step until your verification is complete.