Below you will find answers to the questions we get asked the most.
Registration
I trade Lab-grown diamonds. Can I apply for Get-Diamonds?
Get-Diamonds is a platform for natural polished diamonds only.
I finished registration. When will I be approved?
Your request will be processed and verified by our team, which might take up to 10 business days. We will send you an email once your account is approved.
Trading on Get-Diamonds
Can I purchase diamonds directly on Get-Diamonds?
Get-Diamonds is a b2b platform that directly connects between suppliers and buyers in the diamond industry. If you want to purchase a diamond, you should contact the supplier directly.
What is the shipping cost for the diamond?
Shipping costs varies depending on the location of the supplier and buyer, and should be discussed between them.
Managing My Account
My stock isn't updating. What should I do?
If your stock isn't updating automatically, contact us here.
How to edit a diamond's information?
The easiest way to edit a diamond's information is directly on your ERP system.
How to edit my contact info?
Check out this article for a step-to-step guide!