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Services – Overview

keywords: set up, hourly, flat rate, square foot, update, manage

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Written by Fabiana
Updated over a week ago

Services – Overview

Your Services are what your business provides to your customers. Any active service will be displayed on your booking form, Staff account, and within the customer portal.

You have the option to set up your services many different ways, here are some common ways our users set up their services.

Flat Rate – The flat rate uses the Bedroom/Bathroom method. Flat rates based on the number of bedrooms, and a pricing parameter for bathrooms is used to increase the service total (along with Extras, etc).

For Example: 1 bedroom = $99 + (cost per bathroom)

Hourly Rate – When you need more precise pricing than a simple flat rate (i.e. big jobs that require more time than your normal Services are priced for). The Customer will be able to choose the Number of cleaners and Number of Hours they want.

For example: If the Customer chooses 2 Maids for 2 Hours at $30 per hour, the amount of their booking will be $120.

Add a Flat Rate Service

  1. Go to Settings > Services> Services > Add New

  2. Enter your Service Name (1 Bedroom Home, 2 Bedroom Home, 3 Bedroom Home, etc.)

  3. Price your Flat Rate Service price ($99, $119, $139)

  4. Choose a Pricing Parameter to link this service to (Bathroom, Half Bathroom)

(Note: Selecting a Pricing Parameter will allow you to add a multiplier to the cost of the booking. For example, if you link this service to your Bathroom parameter, when your customer selects this service, it will prompt them to enter their amount of Bathrooms.)

Add an Hourly Service

  1. Go to Settings > Services > Add New

  2. Enter your Service Name (Hourly Service, 2 Bedroom Hourly Service)

  3. Enter your price per hour

  4. Check the Hourly Service option and enter values (see example below)

Archive a Service

When you archive a service, you are no longer offering this service for new bookings. Previous bookings with the service will still be linked to those bookings. A service will be automatically archived, if you change the price of the service.

  1. Go to Settings > Services > Services

  2. Select the Settings gear to the right of the service

  3. Select Archive

(Note: If you want to view a list of your Archived services to restore them, select the drop down in the top left of your Services page)

Please note: Any active booking will be grandfathered into the old archived pricing)

Edit an Existing Service

  1. Go to Settings > Services

  2. Select the Settings gear to the right of the service

  3. Select Edit

(Note: If you are changing the price of your service, the system will archive the service with the previous price, and save the new pricing as a new service. All of your bookings with your old price will keep the old price moving going forward. Changing the Service Name or other details of the service besides the price, will not cause the system to archive the service.)

Read more about the booking form and pricing.

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