Most of the time, verifying your account is super simple – we’ll just ask for a valid ID, proof of address, a selfie holding your ID, and photos of any payment cards you've used (just the front and back, with some digits covered)
But now and then, we may need a little more information to help us meet regulatory requirements and ensure everything lines up correctly on your account.
🔍 Why the extra info?
As part of our licensing and compliance obligations, we may occasionally need to request additional documents or steps – just to make sure everything is safe, secure, and accurate.
This can include things like:
A screenshot of your crypto wallet (e.g. BTC) to confirm ownership
A video call, which we’ll initiate via live chat, to verify identity
Or other supporting details where a bit more clarity is needed
🧠 With the rise of advanced technology – like AI-generated images – it’s more important than ever to carry out careful checks when needed.
These extra steps may vary depending on the situation – and they’re never about suspicion. It’s all part of keeping your account protected and ensuring we follow the rules that help make the casino safe and secure for everyone ✨
🙌 It’s not common – and not personal
If we’ve asked for something more, it doesn’t mean anything’s wrong. It’s usually a quick and straightforward process – and most players won’t ever need to go beyond the basics.
💬 Need help?
We get that extra requests can be unexpected, and our support team is here 24/7 to guide you through the process. Just visit our 24/7 Live Chat – we’ll make it as easy as possible 💬😊