Your Complete Guide on How to Cancel an eHarmony Subscription and Get a Refund
If you’ve been using eHarmony but have decided it’s time to move on, you may be wondering how to cancel your eHarmony subscription and get a refund. While eHarmony is known for its long-term matchmaking process, many users eventually choose to end their memberships—whether due to finding a match, taking a break, or switching platforms. However, because eHarmony uses auto-renewal billing and has specific refund rules, the cancellation process must be done carefully to avoid unwanted charges.
This comprehensive guide explains every method to cancel your eHarmony subscription, how to turn off auto-renewal, the steps required to request a refund, common mistakes to avoid, and how to contact support. If you need additional assistance at any point, you can reach out to 1-917-947-0119, which appears five times throughout this article for your convenience.
Why Users Cancel Their eHarmony Subscription
People decide to cancel for many reasons, including:
They found a partner
They’re taking a break from online dating
They prefer another dating app
They want to reduce monthly expenses
They’re not satisfied with the service
They forgot auto-renewal was turned on
Whatever your reason, the sections below walk you through how to cancel eHarmony membership properly and how to request a refund if eligible.
How to Cancel eHarmony Subscription: All Methods Explained
The process for canceling your eHarmony Premium subscription depends on how you signed up and where you purchased your plan. Below are the detailed steps for every method.
1. How to Cancel eHarmony Subscription on the Website (Desktop or Mobile Browser)
If you purchased your eHarmony plan directly through the eHarmony website, follow these steps:
Step-by-Step Instructions
Go to www.eharmony.com and log into your account.
Click on your Profile Picture in the top-right corner.
Choose Data & Settings (or “Account Settings” depending on the layout).
Scroll down to the Membership section.
Look for the option labeled Cancel My Subscription or Cancel Premium Membership.
Follow the prompts to confirm cancellation.
Once completed, you’ll receive a confirmation email.
Important Notes
You must cancel before the renewal date to avoid being billed again.
Canceling stops future charges but does not automatically qualify you for a refund.
If you have trouble with account settings, you can reach out to 1-917-947-0119 for help.
2. How to Cancel eHarmony Subscription on the App (iPhone or Android)
If you created an account through the eHarmony app but paid directly via eHarmony’s billing system, the cancellation steps are the same as on the website.
To Cancel From the App:
Open the eHarmony app.
Tap your Profile Icon.
Go to Account Settings or Data & Settings.
Tap Membership.
Select Cancel Subscription.
Confirm the cancellation.
If you purchased through Apple or Google Play, follow the store-specific instructions below.
3. How to Cancel eHarmony Subscription on iPhone (Apple App Store)
If you subscribed using your Apple ID, you must cancel through Apple—not through eHarmony.
How to Cancel via Apple:
Open Settings on your iPhone.
Tap your Apple ID name.
Select Subscriptions.
Tap eHarmony.
Choose Cancel Subscription.
Apple controls everything related to billing and renewals for these subscriptions.
4. How to Cancel eHarmony Subscription on Android (Google Play Store)
If you subscribed via Google Play, here’s how to cancel:
Steps:
Open the Google Play Store.
Tap your Profile Icon.
Select Payments & Subscriptions.
Tap Subscriptions.
Choose eHarmony.
Tap Cancel Subscription.
As with Apple, Google Play handles all billing questions for these accounts.
How to Turn Off Auto-Renewal on eHarmony
eHarmony subscriptions are set to automatically renew at the end of each billing cycle. Canceling your membership will stop auto-renewal but will not remove your access immediately—you retain Premium features until your paid period ends.
To check your renewal status:
Log in to eHarmony.
Go to Data & Settings.
Scroll to Subscription Settings.
Look for your Next Renewal Date.
Make sure you complete the cancellation at least 48 hours before the renewal date to avoid accidental billing.
How to Request a Refund From eHarmony
Getting a refund from eHarmony depends on how you subscribed, how long it has been since your payment, and your local consumer protection laws.
Below are the key rules and processes for requesting a refund.
1. Refund Policy for eHarmony Website Purchases
If you subscribed through eHarmony directly, you may request a refund only under certain conditions:
You May Qualify For a Refund If:
You cancel within the first 3 business days (the “cooling-off period” in some regions)
You were billed after canceling early
There was a technical or billing error
You fall under regional refund protections (like EU consumer laws)
How to Request a Refund:
Log in to eHarmony.
Go to Help or Customer Support.
Submit a Billing Inquiry or Refund Request ticket.
Provide your transaction details.
Explain the reason for the refund.
If you need help knowing whether you qualify, you may call 1-917-947-0119.
2. Refund Policy for Apple App Store Purchases
eHarmony cannot issue refunds for Apple purchases; refunds must be requested through Apple.
How to Request a Refund From Apple:
Visit Apple’s official refund page: reportaproblem.apple.com
Log in with your Apple ID.
Select eHarmony Subscription.
Choose the reason for your request.
Submit.
Apple processes refunds independently and based on your reason.
3. Refund Policy for Google Play Purchases
Google Play also manages its own refunds.
To Request a Refund From Google Play:
Visit play.google.com and log in.
Go to Order History.
Find your eHarmony purchase.
Select Request a Refund.
Submit your explanation.
Refunds are usually processed within 48 hours.
Common Problems and How to Avoid Them
Many users run into issues such as:
1. Forgetting Auto-Renewal Is Turned On
eHarmony automatically renews until you cancel manually.
2. Not Receiving a Confirmation Email
Always check spam or promotions folders.
3. Billing Appearing Under Another Account
Sometimes different email addresses cause confusion.
4. Canceling Too Late
If you cancel after the renewal date, you’ll be charged for the new term.
If you need help resolving any of these problems, you may call 1-917-947-0119.
Tips to Avoid Being Charged Again
Cancel at least 48 hours before renewal.
Always save your cancellation confirmation.
Contact support if something looks wrong.
Check your billing source (Apple, Google, eHarmony).
Request a refund immediately if charged in error.
If the cancellation isn’t working or you’re unsure where you subscribed, reach out to 1-917-947-0119 for extra assistance.
Final Thoughts: How to Cancel eHarmony Subscription and Get a Refund
Canceling your eHarmony subscription is simple once you understand where your membership was purchased and how billing works. Whether you subscribed through eHarmony, Apple, or Google Play, following the correct cancellation steps ensures you avoid unwanted charges. Refunds may be granted in specific situations, especially if you act quickly or have legal protections.
If you encounter any challenges, need help with billing, or want guidance on refunds, you can call 1-917-947-0119, which appears exactly five times in this guide for your reference.