Why Use SMS Notifications
Your customer receives a real-time SMS with the update, keeping them informed and improving communication. How to use SMS Notifications
Timely and clear communication builds trust and reduces the need for customers to chase updates.
Customisable templates to ensure your messages are branded, informative, and professional every time.
Step 1: Enable SMS Notifications
Go to the Integrations page in System Setup.
Locate the SMS Messaging Integration.
Set Active to "yes" to activate SMS functionality for your account.
Step 2: Purchase SMS Bundles
Navigate to System Setup > Subscription & Billing.
Scroll to the SMS Bundles/ SMS Messages.
Select and purchase a bundle that suits your messaging needs.
Step 3: Configure SMS Templates
Go to the Message Templates section (Within System Setup).
Set up templates for the following events:
Order Dispatch
Order Return Request
Works Order Activate
Use placeholders (e.g., customer name, order number) to personalize messages.
Update each template after editing.
Step 4: Add Mobile Numbers to Contacts
Open the Contacts section.
Select or create a contact.
Enter the mobile number, including the international country code, within the creation or edit page (e.g., +44 for UK).
Save the contact details.
Step 5: Assign Contact to an Order or Works Order
Open the relevant Order or Works Order.
Assign the contact with the mobile number to the order.
Ensure they are set as the notification recipient.
When does this get triggered
Step 6: Perform the Action
Trigger the relevant event:
Action your order items as dispatched.
Confirm a Return Request
Activate a Works Order
OnRent will automatically send the configured SMS to the assigned contact.